Effective Date: 31st August 2025

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the website located at www.endaonline.com ("Website") and all digital marketing services ("Services") provided by Endaonline.com ("Company," "we," "us," or "our").

Endaonline.com is a digital marketing agency registered in Kenya. We provide digital marketing services to clients in Kenya, East Africa, and internationally.

By accessing our Website or engaging our Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or Services.

2. Acceptance of Terms

2.1. You accept these Terms by:

• Accessing or browsing our Website;
• Submitting an inquiry, proposal request, or contact form;
• Signing a service agreement, contract, or proposal issued by us;
• Making payment for any of our Services; or
• Engaging with us through email, telephone, or any other communication channel regarding our Services.

2.2. These Terms constitute a legally binding agreement between you and Endaonline.com.

2.3. We may provide additional terms specific to particular Services. Those additional terms supplement these Terms and shall prevail in the event of any conflict.

3. Definitions

In these Terms, the following words carry the meanings set out below:

"Client" means any individual, company, organisation, or entity that engages our Services or accesses our Website.

"Content" means all text, graphics, images, videos, audio files, data, software, and other materials.

"Deliverables" means all work products, materials, reports, creative assets, and outputs produced by the Company for the Client under a service agreement.

"Intellectual Property" means all patents, trademarks, copyrights, trade secrets, designs, domain names, and any other proprietary rights.

"Services" means all digital marketing services offered by Endaonline.com, including but not limited to search engine optimisation (SEO), pay-per-click advertising (PPC), social media marketing, content marketing, email marketing, website development, branding, graphic design, analytics, and consulting.

"Third-Party Platforms" means external websites, applications, and services not owned or controlled by the Company, including but not limited to Google, Meta (Facebook, Instagram), LinkedIn, X (Twitter), TikTok, and other advertising or social media platforms.

4. Eligibility

4.1. To use our Services, you must:

• Be at least eighteen (18) years of age;
• Have the legal capacity to enter into binding contracts under applicable law;
• Possess the authority to bind the entity you represent, if acting on behalf of a company or organisation; and
• Provide accurate, current, and complete information when requested.

4.2. We reserve the right to refuse service to any person or entity at our sole discretion.

5. User Obligations

5.1. Accurate Information. You agree to provide accurate, truthful, and complete information required for the performance of our Services. You shall promptly notify us of any changes to such information.

5.2. Access and Credentials. Where our Services require access to your websites, social media accounts, advertising platforms, analytics tools, or other systems, you agree to provide the necessary login credentials, permissions, and administrative access in a timely manner.

5.3. Timely Responses. You agree to respond to our requests for approvals, feedback, content, or information within reasonable timeframes. Delays caused by your failure to respond may affect project timelines and deliverables.

5.4. Content Ownership. You warrant that all content, materials, trademarks, and assets you provide to us for use in marketing campaigns are owned by you or that you hold valid licences to use them. You shall not provide content that infringes the intellectual property rights of any third party.

5.5. Compliance with Laws. You agree to comply with all applicable laws, regulations, and industry standards in Kenya and any other jurisdiction where your marketing campaigns operate.

5.6. Platform Terms. You acknowledge that digital marketing activities conducted on Third-Party Platforms are subject to the terms, policies, and guidelines of those platforms. You agree to comply with such terms.

6. Prohibited Conduct

6.1. You shall not use our Services or Website to:

• Promote, advertise, or distribute illegal products, services, or activities;
• Engage in fraudulent, deceptive, or misleading marketing practices;
• Distribute malware, viruses, or harmful code;
• Infringe upon the intellectual property rights, privacy, or other rights of any third party;
• Send unsolicited commercial communications (spam) in violation of applicable anti-spam laws;
• Harass, defame, threaten, or discriminate against any individual or group;
• Manipulate, falsify, or misrepresent data, metrics, or campaign performance;
• Violate the terms of service of any Third-Party Platform;
• Interfere with or disrupt the operation of our Website, systems, or networks; or
• Engage in any activity that damages our reputation or business interests.

6.2. We reserve the right to suspend or terminate Services immediately and without refund if you engage in any prohibited conduct.

7. Service Scope

7.1. Digital Marketing Services. Endaonline.com provides a range of digital marketing services, which may include:

• Search Engine Optimisation (SEO)
• Pay-Per-Click Advertising (PPC) and Paid Media Management
• Social Media Marketing and Management
• Content Marketing and Copywriting
• Email Marketing and Automation
• Website Design and Development
• Branding and Graphic Design
• Online Reputation Management
• Analytics, Reporting, and Data Analysis
• Digital Marketing Strategy and Consulting

7.2. Service Agreements. The specific scope, deliverables, timelines, and fees for each project shall be defined in a separate service agreement, proposal, or contract. Such documents shall be read together with these Terms.

7.3. No Guarantee of Results. Digital marketing involves variables beyond our control, including search engine algorithms, platform policies, market conditions, competitor actions, and consumer behaviour. While we employ industry best practices and proven strategies, we do not guarantee specific results, rankings, traffic volumes, conversion rates, or return on investment.

7.4. Third-Party Platforms. Our Services may involve managing campaigns on Third-Party Platforms. We are not responsible for changes to platform algorithms, policies, pricing, or functionality. Account suspensions, policy violations, or restrictions imposed by Third-Party Platforms are outside our control.

7.5. Advertising Spend. Any advertising budgets or media spend paid directly to Third-Party Platforms (such as Google Ads or Meta Ads) are separate from our service fees. You are responsible for funding advertising accounts as required.

8. Payment Terms

8.1. Fees. Our fees for Services shall be specified in a service agreement, proposal, invoice, or quotation. All fees are quoted in the currency stated and are exclusive of applicable taxes unless otherwise indicated.

8.2. Payment Schedule. Unless otherwise agreed in writing:

• We require a deposit before commencing work on new projects. The deposit amount shall be stated in the relevant proposal or invoice.
• Recurring services (such as monthly retainers) are billed in advance at the start of each billing cycle.
• Project-based services may be billed according to milestones specified in the service agreement.

8.3. Payment Methods. We accept payment via bank transfer, mobile money (M-Pesa), or other methods specified on our invoices.

8.4. Late Payments. Payments not received within fourteen (14) days of the invoice due date shall be considered overdue. We reserve the right to:

• Suspend or pause all Services until payment is received;
• Charge interest on overdue amounts at the rate of 2% per month or the maximum rate permitted by law, whichever is lower; and
• Recover reasonable collection costs incurred.

8.5. Taxes. You are responsible for any applicable taxes, duties, or levies imposed by tax authorities. Our fees do not include Value Added Tax (VAT) unless expressly stated.

8.6. Refunds. Due to the nature of digital marketing services, fees paid are generally non-refundable once work has commenced. Refund eligibility, if any, shall be determined on a case-by-case basis and specified in your service agreement.

9. Intellectual Property Rights

9.1. Company Materials. All intellectual property owned by Endaonline.com prior to or independent of any client engagement, including proprietary methodologies, tools, templates, software, and know-how, remains the exclusive property of the Company.

9.2. Client Materials. You retain ownership of all content, trademarks, logos, and materials you provide to us. You grant us a limited, non-exclusive licence to use such materials solely for the purpose of performing the Services.

9.3. Deliverables. Upon full payment of all fees due, ownership of custom Deliverables created specifically for you shall transfer to you, except for:

• Third-party assets licensed for the project (such as stock images, fonts, or plugins), which remain subject to their respective licence terms;
• Underlying tools, code libraries, or frameworks owned by the Company or third parties; and
• Any materials identified as Company intellectual property in the service agreement.

9.4. Portfolio Rights. Unless you request otherwise in writing, we reserve the right to display samples of work completed for you in our portfolio, case studies, and marketing materials for promotional purposes.

10. Disclaimers

10.1. "As Is" Basis. Our Website and Services are provided on an "as is" and "as available" basis. We make no warranties or representations, express or implied, regarding the suitability, reliability, availability, or accuracy of the Website or Services.

10.2. No Warranties. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or trade usage.

10.3. Third-Party Platforms. We do not warrant uninterrupted access to Third-Party Platforms. Changes to algorithms, policies, or functionality by third parties may affect campaign performance.

10.4. Professional Advice. Our Services constitute marketing assistance and do not constitute legal, financial, tax, or other professional advice. You should seek independent professional advice where necessary.

11. Limitation of Liability

11.1. Exclusion of Damages. To the maximum extent permitted by applicable law, Endaonline.com, its directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Your use of or inability to use our Website or Services;
• Errors, inaccuracies, or omissions in content or deliverables;
• Unauthorised access to or alteration of your data or transmissions;
• Actions or conduct of third parties, including Third-Party Platforms;
• Loss of profits, revenue, business opportunities, data, or goodwill; or
• Any other matter relating to the Website or Services.

11.2. Liability Cap. Our total aggregate liability for any claim arising under these Terms shall not exceed the total fees paid by you to us in the six (6) months preceding the claim.

11.3. Essential Basis. You acknowledge that the limitations of liability in this section reflect a fair allocation of risk and form an essential basis of the agreement between you and the Company.

12. Indemnification

12.1. You agree to indemnify, defend, and hold harmless Endaonline.com, its directors, officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms;
• Your violation of any applicable law, regulation, or third-party right;
• Content or materials you provide that infringe intellectual property or other rights;
• Your negligent or wrongful conduct; or
• Any dispute between you and a third party relating to campaigns or services we performed on your behalf.

12.2. We shall notify you promptly of any such claim and cooperate reasonably in its defence.

13. Third-Party Links and Tools

13.1. Our Website or Services may contain links to third-party websites, tools, or resources. We provide these links for convenience only and do not endorse or assume responsibility for the content, accuracy, or practices of third-party sites.

13.2. Your use of third-party websites and tools is at your own risk and subject to the terms and policies of those third parties.

13.3. We may recommend or integrate third-party software, platforms, or services in delivering our Services. You are responsible for reviewing and accepting the terms of use of such third-party providers.

14. Privacy

14.1. We collect, use, and protect personal information in accordance with our Privacy Policy, which is available on our Website.

14.2. By using our Website or Services, you consent to the collection and processing of your personal data as described in our Privacy Policy.

14.3. We comply with the Data Protection Act, 2019 (Kenya) and take reasonable measures to safeguard your personal information.

15. Confidentiality

15.1. Each party agrees to keep confidential all non-public information received from the other party in connection with the Services ("Confidential Information").

15.2. Confidential Information shall not be disclosed to third parties without prior written consent, except:

• To employees, contractors, or advisors who need access for legitimate business purposes and are bound by confidentiality obligations;
• As required by law, regulation, or court order; or
• Information that becomes publicly available through no fault of the receiving party.

15.3. Confidentiality obligations shall survive termination of the business relationship for a period of two (2) years.

16. Termination

16.1. Termination by Client. You may terminate Services by providing written notice as specified in your service agreement. If no notice period is specified, thirty (30) days' written notice is required.

16.2. Termination by Company. We may terminate or suspend Services immediately upon written notice if:

• You breach any material term of these Terms or your service agreement;
• You fail to make payment when due;
• You engage in prohibited conduct; or
• Continuing the engagement would expose us to legal liability or reputational harm.

16.3. Effect of Termination. Upon termination:

• All outstanding fees become immediately due and payable;
• We shall deliver any completed or partially completed Deliverables for which payment has been received;
• You shall return or cease using any Company materials or confidential information; and
• Licences granted to each party shall terminate, except as necessary to fulfil surviving obligations.

16.4. Survival. Provisions relating to intellectual property, confidentiality, indemnification, limitation of liability, and governing law shall survive termination.

17. Governing Law and Dispute Resolution

17.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya.

17.2. Jurisdiction. The courts of Kenya shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or your use of our Services.

17.3. Negotiation. Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of at least thirty (30) days.

17.4. Mediation. If negotiation fails, the parties may agree to submit the dispute to mediation administered by a mutually agreed mediator in Nairobi, Kenya.

18. Changes to Terms

18.1. We reserve the right to modify, update, or replace these Terms at any time at our sole discretion.

18.2. Material changes shall be communicated by posting the updated Terms on our Website with a revised "Effective Date" and, where appropriate, by email notification.

18.3. Your continued use of our Website or Services after changes take effect constitutes acceptance of the revised Terms.

18.4. We encourage you to review these Terms periodically.

19. General Provisions

19.1. Entire Agreement. These Terms, together with any service agreements, proposals, and policies referenced herein, constitute the entire agreement between you and Endaonline.com and supersede all prior discussions, representations, or agreements.

19.2. Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.3. Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19.4. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

19.5. Force Majeure. Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, war, terrorism, strikes, government actions, or infrastructure failures.

19.6. Notices. Notices under these Terms shall be in writing and delivered by email or registered post to the addresses provided by each party.

20. Contact Information

If you have questions about these Terms or our Services, please contact us:

Endaonline.com

Email: james@endaonline.com

Website: www.endaonline.com

By using our Website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

This completes your Terms and Conditions document. Would you like me to also draft a Privacy Policy, Cookie Policy, or Refund Policy for Endaonline.com in the same legal tone?

RetryJM

Privacy Policy

Architected comprehensive privacy policy aligned with Kenyan regulations.

The user wants me to create a Privacy Policy for Endaonline.com, their digital marketing business registered in Kenya. I should create a comprehensive privacy policy that:

1. Is tailored to a digital marketing agency
2. Complies with Kenya's Data Protection Act, 2019
3. Addresses data collection relevant to digital marketing services
4. Uses the same legal tone and formatting as the Terms and Conditions
5. Covers all essential privacy policy sections

Key considerations for a digital marketing agency:

• They collect client data for marketing campaigns
• They may handle customer data on behalf of clients
• They use third-party platforms (Google, Meta, etc.)
• They may use cookies and tracking technologies
• They may transfer data internationally (since they serve clients globally)

I'll structure this with clear headings and precise legal language matching the T&C document.

PRIVACY POLICY

Endaonline.com

Effective Date: [Insert Date]

1. Introduction

Endaonline.com ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website at www.endaonline.com ("Website") or engage our digital marketing services ("Services").

We are registered in Kenya and comply with the Data Protection Act, 2019 (Kenya) and its subsidiary regulations. Where we process data of individuals located in other jurisdictions, we also observe applicable international data protection standards.

By accessing our Website or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices, please do not use our Website or Services.

2. Data Controller

For the purposes of applicable data protection laws, Endaonline.com is the data controller responsible for your personal data.

Contact Details:

Email: james@endaonline.com

Website: www.endaonline.com

3. Definitions

"Personal Data" means any information that identifies or can be used to identify a natural person, directly or indirectly.

"Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transfer, or deletion.

"Data Subject" means an identified or identifiable natural person whose personal data is processed.

"Client" means any individual or entity that engages our Services.

"Third-Party Platforms" means external websites, applications, advertising networks, and services not owned or controlled by us, including Google, Meta (Facebook, Instagram), LinkedIn, X (Twitter), TikTok, and similar platforms.

4. Personal Data We Collect

We collect personal data in the following ways:

4.1. Information You Provide Directly

When you interact with us, you may provide:

• Contact Information: Name, email address, telephone number, physical address, and company name.
• Business Information: Job title, industry, company size, and business requirements.
• Account Credentials: Login details for websites, social media accounts, advertising platforms, or analytics tools you grant us access to for service delivery.
• Communication Records: Content of emails, messages, enquiries, and correspondence with us.
• Payment Information: Billing address, bank account details, mobile money numbers, and transaction records.
• Marketing Preferences: Your preferences regarding communications and promotional materials.

4.2. Information Collected Automatically

When you visit our Website, we may automatically collect:

• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation patterns.
• Location Data: General geographic location derived from your IP address.
• Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies (see Section 10).

4.3. Information from Third Parties

We may receive personal data from:

• Third-Party Platforms: Performance data, audience insights, and analytics from advertising and social media platforms where we manage campaigns on your behalf.
• Referrals: Information provided by business partners, referral sources, or other clients who recommend your business to us.
• Publicly Available Sources: Business information from public directories, company websites, or professional networking platforms.

5. Purposes of Processing

We process your personal data for the following purposes:

5.1. Service Delivery

• To provide, manage, and deliver our digital marketing services.
• To create, optimise, and manage advertising campaigns on your behalf.
• To access and manage your accounts on Third-Party Platforms as authorised.
• To produce reports, analytics, and performance insights.
• To communicate with you regarding project updates, approvals, and deliverables.

5.2. Business Operations

• To process payments, invoices, and financial transactions.
• To maintain business records and accounts.
• To respond to enquiries, proposals, and support requests.
• To manage contractual relationships and service agreements.

5.3. Marketing and Communications

• To send you information about our services, offers, and industry insights (with your consent where required).
• To personalise our communications based on your interests and preferences.
• To invite you to events, webinars, or promotional activities.

5.4. Website Improvement

• To analyse website traffic and user behaviour.
• To improve website functionality, content, and user experience.
• To diagnose technical issues and maintain security.

5.5. Legal and Compliance

• To comply with applicable laws, regulations, and legal obligations.
• To establish, exercise, or defend legal claims.
• To detect, prevent, and address fraud, security breaches, or violations of our terms.

6. Legal Basis for Processing

We process your personal data based on the following legal grounds under the Data Protection Act, 2019:

Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with the following categories of recipients:

7.1. Service Providers

We engage trusted third-party service providers who assist us in operating our business, including:

• Hosting and cloud storage providers
• Payment processors and financial institutions
• Email and communication platforms
• Analytics and reporting tools
• Customer relationship management (CRM) systems

These providers process data on our behalf and are contractually bound to protect your information.

7.2. Third-Party Platforms

When we manage digital marketing campaigns on your behalf, we interact with Third-Party Platforms such as Google Ads, Meta Business Suite, LinkedIn Ads, and others. Data shared with these platforms is subject to their respective privacy policies.

7.3. Professional Advisors

We may share data with our legal, accounting, or professional advisors where necessary for business operations or legal compliance.

7.4. Legal and Regulatory Authorities

We may disclose personal data when required by law, court order, or government authority, or to protect our legal rights, property, or safety.

7.5. Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the successor entity. We will notify you of any such transfer and any changes to this Privacy Policy.

8. International Data Transfers

Endaonline.com operates in Kenya and serves clients in East Africa and globally. Your personal data may be transferred to and processed in countries outside Kenya.

When we transfer personal data internationally, we implement appropriate safeguards to protect your information, including:

• Ensuring recipient countries have adequate data protection laws;
• Using contractual clauses that require recipients to protect data to equivalent standards; and
• Obtaining your explicit consent where required.

By using our Services, you acknowledge and consent to the transfer of your data to jurisdictions that may have different data protection standards than Kenya.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

After the retention period expires, we securely delete or anonymise your data unless a longer retention is required by law.

10. Cookies and Tracking Technologies

10.1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites recognise your device, remember your preferences, and improve your browsing experience.

10.2. Types of Cookies We Use

10.3. Third-Party Cookies

Our Website may use cookies from third-party services, including:

• Google Analytics — for website traffic analysis
• Google Ads — for advertising and remarketing
• Meta Pixel — for social media advertising and analytics
• LinkedIn Insight Tag — for professional audience targeting

These third parties have their own privacy policies governing the use of cookies.

10.4. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete individual or all cookies
• Block cookies from specific or all websites
• Set preferences for first-party and third-party cookies

Please note that disabling certain cookies may affect website functionality.

11. Your Data Protection Rights

Under the Data Protection Act, 2019 and applicable laws, you have the following rights:

11.1. Right of Access

You have the right to request a copy of the personal data we hold about you and information about how we process it.

11.2. Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

11.3. Right to Erasure

You have the right to request deletion of your personal data where:

• The data is no longer necessary for the purpose it was collected;
• You withdraw consent (where consent was the legal basis);
• You object to processing and there are no overriding legitimate grounds; or
• The data was unlawfully processed.

11.4. Right to Restriction

You have the right to request that we restrict processing of your data in certain circumstances, such as when you contest its accuracy or object to processing.

11.5. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.

11.6. Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds.

11.7. Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

11.8. Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: james@endaonline.com

We will respond to your request within thirty (30) days. We may request verification of your identity before processing your request.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates
• Secure storage with reputable cloud service providers
• Employee training on data protection and confidentiality

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

13. Third-Party Links

Our Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party website you visit.

14. Client Data Processing

14.1. Data Processor Role

When we provide digital marketing services, we may process personal data on behalf of our clients. In such cases, the client is the data controller, and we act as a data processor.

14.2. Processor Obligations

As a data processor, we:

• Process client data only in accordance with documented instructions;
• Maintain confidentiality and ensure personnel are bound by confidentiality obligations;
• Implement appropriate security measures;
• Assist clients in responding to data subject requests;
• Delete or return client data upon termination of services (unless retention is required by law); and
• Make available information necessary to demonstrate compliance.

14.3. Sub-Processors

We may engage sub-processors (such as Third-Party Platforms) to assist in service delivery. We ensure sub-processors are bound by equivalent data protection obligations.

15. Children's Privacy

Our Website and Services are not directed at individuals under the age of eighteen (18). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete such information.

If you believe we have collected data from a minor, please contact us at james@endaonline.com.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Material changes will be communicated by:

• Posting the updated policy on our Website with a revised "Effective Date"; and
• Sending email notification to clients where appropriate.

We encourage you to review this Privacy Policy periodically. Your continued use of our Website or Services after changes take effect constitutes acceptance of the updated policy.

17. Complaints

If you believe we have violated your data protection rights, you have the right to lodge a complaint with:

Office of the Data Protection Commissioner (ODPC)

Republic of Kenya

Website: www.odpc.go.ke

We encourage you to contact us first at james@endaonline.com so we can address your concerns directly.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Endaonline.com

Email: james@endaonline.com

Website: www.endaonline.com

By using our Website or engaging our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.